Top quality hand selected
Japanese Koi Carp at sensible prices

Dormer Cottage, Spurgrove Lane, Little Frieth,

Nr. Henley on Thames, Bucks, RG9 6NU

Phone/Fax: 01494 882600

Order Hotline: 07814 011357

last updated 14th August

Delivery Terms

Unless otherwise stated all dry goods listed below can be supplied by mail order. Stock items are normally despatched within 3 days of receipt of order.

 

Minimum Order Value

Please note there is a minimum order charge for any dry goods of £10.00 net of carriage - we regret we are unable to process smaller orders by post/credit card.

 

Calculated Charges

Please note that calculated carriage charges apply to deliveries to England, Wales and parts of Scotland. For deliveries to Scottish Highlands, Ireland and Islands please see our dry goods delivery charges page or contact us for a carriage quotation.

 

Free Order Delivery

Carriage is free on most dry goods orders of £100 or more to most mainland UK postcodes. Free delivery applies to order of over £100 that can be packed in one box of under 25kgs - note that second and subsequent boxes will be charged at the normal rates - we will confirm carriage charges to be levied before we ship. 

 

Exceptions to Free Delivery

Exceptions to this 'free delivery' policy relate to particular remote post codes, for Scottish Highlands and Islands and for other offshore destinations. We regret that we are unable to provide this free delivery service for certain goods, such as filter systems and other bulky or very heavy items, or ANY items over 2 metres in length, where substantial surcharges are levied by the carriers. Where these exceptions occur the charges will be shown against each item. or will be confirmed to you in an acknowledging email. Even when we are forced to levy these carriage charges, these are subsidised so that we can keep them to an absolute minimum. Exceptional carriage charges will not appear in the shopping cart when you checkout, but will be confirmed to you by return mail before we process your order.

 

Delivery Cost Calculations

For orders under £100, where carriage charges are made, these are normally calculated by weight. Some goods however may be subject to volume carriage charges (for example pipe work in 3 metre lengths ) and some may be surcharged because of the particular item, for example UV bulbs which are very fragile and need special consideration when shipping to ensure they arrive safely. Wherever possible these items will be marked accordingly.

 

When orders are placed via the shopping cart, the software will calculate the carriage payable for the order and display this when you checkout. Should any surcharge need to be made , you will receive a confirmation email when we receive your order to confirm any additional carriage costs that may be incurred.

 

Dry goods under 2kgs in weight are normally shipped by Royal Mail, and are based on standard delivery schedules of 2 - 5 days. All such deliveries are charged at cost at Royal Mail current rates. Where these charges differ from carriage charges shown on your order, and calculated via the shopping cart, you will be notified by email, to confirm the actual amount. All other goods over 2kg are normally despatched by next day Courier services, and calculated charges shown in your shopping cart will reflect these methods. All delivery charges applied are at cost only and include VAT  

 

Overseas Delivery Charges

For deliveries to Europe, the USA or elsewhere please e-mail us for a specific quotation.

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